Service Policies

Service Policies
Mowing Services 
Mowing services are done weekly throughout the mowing season. Mowing service includes lawn mowing, trimming, edging and blowing off driveways, sidewalks and patios. Trimming is Completed around beds of any kind, fences and trees. Edging is Completed along and sidewalks and driveways.
Assigned Lawn Service Day
The Lawn Company works Monday thru Friday within designated areas each day of the week ensuring that each customer is assigned a specific service day throughout the season. We make every effort to maintain the same route every week. Once we are into full growing season and our customer base route has filled up, we will attempt to arrive about the same time each week. Several factors can affect our schedule, so we cannot guarantee an exact time or specific time range each service day.
Bi-Weekly Services
Bi-weekly services are offered, but we do not recommend this service, especially in the faster growing portion of the season (May – August). Your yard growth may vary due to a variety of conditions, i.e. watering and fertilizing schedules, etc. We also will not cut the grass shorter than industry accepted standards, which recommends only cutting 1/3 off the grass height each mowing. Bi-weekly servicing lends itself to such problems and complaints as the following: thatch build-up, grass clumps, excessive grass clippings, grass lines or ridges which appear that we skipped while mowing, and the appearance of an uneven cut in the yard. Unfortunately, we will not be able to come back to correct these issues or guarantee these services as we do on our weekly services.
​Watering 
Once you have been assigned a service day, please adjust your sprinkler schedule to not water the night before your scheduled service day as well as your service day. The dryer the lawn the better your lawn will look and cut. Wet grass causes many issues that are not healthy for the lawn.
Rain
Rain and severe weather are inevitable. We do mow when it rains but only if it is drizzling. If, however, we are washed out due to a heavy rain, our schedule will be adjusted for all remaining services as quickly as possible. To avoid excessively long grass, we recommend allowing us to mow even when the lawn is wet. Typically, if it rains heavily throughout the day, we will be there the next day, weather permitting. If it rains any day in the week prior to your mow day, your mow day could be pushed forward or backward one day as we work to get back on schedule. Your patience and tolerance is greatly appreciated on rain delay weeks.
Pets
Please leave your pet inside on your scheduled service days. Please pick up all pet droppings, toys, large bones, large rocks, etc. If pet droppings are not picked up we reserve the right to charge a $15.00 equipment clean up fee per visit. If we arrive to your property and cannot mow the back yard due to a pet in the yard or a locked gate, you will still be charged. We are very careful about closing gates before we leave.
Items in the Yard
We ask all customers to please pick up all small items such as toys, hoses, pet waste, and other items in the yard before we arrive each week. The Lawn Company is not responsible for damage to exposed sprinkler lines, other lines, cable, dog fence lines and other items. Large items such as lawn furniture and trampolines will be moved and mowed under. If any damage has occurred as a result of The Lawn Company practices please contact us within 72 hours at  720-569-9956.
Holidays
The Lawn Company works Monday thru Friday and does not take time off for holidays. If your service falls on a Monday which happens to be a holiday, we will still be there to complete the service as scheduled.
Satisfaction Guaranteed
At The Lawn Company we guarantee our client satisfaction. Poor service is not an acceptable. If you ever feel that your lawn service is not satisfactory, please contact us immediatly at info@thelawn.co  or speak with a representative at 720-569-9956
Cancellations 
You may cancel your service with us anytime you wish, for any reason, without a cancellation fee, however you must provide a minimum of one week notice of termination and shall pay any remaining balance the same day as contract termination. The Lawn Company may terminate any service without notice for any reason and without consequence. In this case, billing for services rendered will be at the end of the month as usual.Any clients who wish to cancel service must submit “cancellation of service” request at 
Payments
An invoice will be provided at the end of each month for which services have been provided. Payments must be postmarked on or before the 10th of the month following the month for which services were provided.Payments received electronically and or postmarked after the 10th will be considered late. For any late payment, the Client agrees to pay a late charge of $25.00.Any additional services performed, and agreed to by the Client, will be billed separately.In the event legal action is used to collect a past due payment, Client agrees to pay all collection costs, attorney's fees, and court costs. A fee of $40.00 will be charged for returned checks.
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